Privacy Policy

Last Updated: September 2, 2026

RayyanGems (“RayyanGems,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use our website, rayyangems.com (the “Website”), browse our products, contact us, or purchase gemstones, minerals, and related products from us.

This Privacy Policy explains what information we collect, how we collect it, why we collect it, how we use and protect it, when we may share it, and the choices you may have regarding your personal information.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use the Website or provide us with your personal information.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • The RayyanGems website.

  • Product browsing and purchasing activities.

  • Contact forms and other forms submitted through the Website.

  • Email, telephone, or other communications with RayyanGems.

  • Customer service interactions.

  • Marketing or promotional communications.

  • Other online interactions that link to or reference this Privacy Policy.

This Privacy Policy does not necessarily apply to information collected by third-party websites, platforms, applications, payment providers, shipping companies, or other services that may be accessible through links on our Website.

Those third parties operate under their own privacy policies, and we encourage you to review their privacy practices before providing them with personal information.

2. Information We Collect

We may collect different types of information depending on how you interact with RayyanGems.

2.1 Information You Provide Directly

You may voluntarily provide personal information when you:

  • Create or use an account, if account functionality is available.

  • Place an order.

  • Submit a contact form.

  • Request information about a gemstone or mineral.

  • Ask about product availability.

  • Subscribe to a newsletter or mailing list.

  • Contact customer support.

  • Request assistance with an order.

  • Communicate with us through email, telephone, messaging services, or social media.

  • Participate in promotions, surveys, or other activities.

Depending on the interaction, this information may include:

  • Full name.

  • Email address.

  • Telephone number.

  • Billing address.

  • Shipping address.

  • Order information.

  • Communication preferences.

  • Information contained in messages you send to us.

  • Other information you voluntarily provide.

You should only provide information that is necessary or appropriate for the purpose for which it is being requested.

3. Payment Information

When you purchase products from RayyanGems, payment transactions may be processed by third-party payment providers.

Depending on the payment method used, we may receive limited transaction-related information, such as:

  • Payment status.

  • Transaction amount.

  • Transaction date.

  • Payment method type.

  • Transaction or payment reference.

  • Limited billing information.

We generally do not need to directly store your complete credit card or debit card number, security code, or other sensitive payment credentials on our own systems when payment processing is handled by a third-party payment provider.

Payment providers may collect and process payment information according to their own privacy policies and terms.

We recommend reviewing the privacy policy of the payment provider used for your transaction.

4. Information Collected Automatically

When you visit our Website, certain information may be collected automatically through your browser, device, hosting environment, analytics tools, cookies, and similar technologies.

This information may include:

  • IP address.

  • Browser type and version.

  • Device type.

  • Operating system.

  • Language preferences.

  • Approximate geographic information derived from your IP address.

  • Pages viewed.

  • Products viewed.

  • Referring website or webpage.

  • Date and time of visits.

  • Time spent on pages.

  • Website interactions.

  • General technical information about your device.

  • Error and diagnostic information.

This information generally helps us understand how visitors use the Website, maintain website security, identify technical problems, and improve our services.

5. Cookies and Similar Technologies

RayyanGems may use cookies, pixels, tags, scripts, local storage, and similar technologies.

Cookies are small files that may be stored on your device when you visit a website.

We may use these technologies for purposes such as:

  • Operating essential website functions.

  • Remembering preferences.

  • Maintaining shopping or browsing functionality.

  • Improving website performance.

  • Understanding website traffic.

  • Analyzing visitor behavior.

  • Measuring marketing effectiveness.

  • Improving our products and services.

  • Providing relevant content or advertising, where applicable.

  • Detecting suspicious or fraudulent activity.

5.1 Types of Cookies

Depending on how our Website is configured, cookies may include:

Essential Cookies

These cookies may be necessary for the Website to operate properly and provide requested functionality.

Preference Cookies

These cookies may remember settings or preferences you have selected.

Analytics Cookies

These cookies help us understand how visitors use the Website, such as which pages receive the most traffic.

Marketing Cookies

Where applicable, marketing technologies may help measure advertising campaigns or deliver more relevant advertising.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of portions of the Website.

6. How We Use Your Information

RayyanGems may use personal information for legitimate business and operational purposes, including:

6.1 Processing Orders

We may use your information to:

  • Process and fulfill purchases.

  • Confirm orders.

  • Arrange delivery.

  • Communicate order status.

  • Provide invoices or receipts.

  • Handle cancellations, returns, refunds, or exchanges where applicable.

  • Provide customer support.

6.2 Customer Communication

We may use your contact information to respond to:

  • Questions.

  • Product inquiries.

  • Order-related requests.

  • Customer service requests.

  • Website inquiries.

  • Business communications.

6.3 Website Operation

We may use information to:

  • Operate and maintain the Website.

  • Improve website functionality.

  • Troubleshoot technical problems.

  • Monitor website performance.

  • Improve user experience.

  • Protect the Website against unauthorized activity.

6.4 Security and Fraud Prevention

We may process information to:

  • Detect suspicious activity.

  • Prevent fraud.

  • Protect customers and our business.

  • Investigate unauthorized transactions.

  • Protect our Website and systems.

  • Enforce our Terms & Conditions.

6.5 Analytics and Improvement

We may use aggregated or technical information to understand:

  • Which products receive attention.

  • Which pages visitors use.

  • How visitors navigate the Website.

  • Website performance.

  • General customer interests and behavior.

This information may help us improve our Website, products, services, and overall customer experience.

6.6 Marketing

Where permitted by applicable law, we may use your information to send promotional or marketing communications about:

  • New products.

  • Gemstone and mineral collections.

  • Special offers.

  • Website updates.

  • Promotions.

  • Other RayyanGems-related information.

You may unsubscribe from promotional emails by following the unsubscribe instructions contained in the communication.

7. Legal Bases for Processing Personal Information

Where applicable privacy laws require a legal basis for processing personal information, we may process information based on one or more of the following grounds:

  • Performance of a contract: For example, processing information necessary to fulfill an order.

  • Legitimate business interests: Such as improving our Website, preventing fraud, maintaining security, and managing our business.

  • Consent: Where we ask for your consent for a particular processing activity.

  • Legal obligations: Where processing is necessary to comply with applicable laws, regulations, legal processes, or governmental requests.

Where processing is based on consent, you may have the right to withdraw your consent, subject to applicable law.

8. Information Sharing and Disclosure

RayyanGems does not sell or rent your personal information simply as part of our ordinary business operations.

However, we may share information with third parties when reasonably necessary to operate our business, provide requested services, complete transactions, or comply with legal requirements.

These third parties may include:

8.1 Service Providers

We may work with third-party service providers that assist with:

  • Website hosting.

  • Website maintenance.

  • Payment processing.

  • Order fulfillment.

  • Shipping and delivery.

  • Email communication.

  • Customer support.

  • Analytics.

  • Security.

  • Marketing.

  • Information technology.

These providers may receive only the information reasonably necessary to perform their services.

8.2 Payment Providers

Payment information may be processed by third-party payment processors.

These providers may collect and process payment information independently according to their own privacy policies.

8.3 Shipping and Delivery Providers

To fulfill an order, we may provide necessary information to shipping or delivery companies, such as:

  • Recipient name.

  • Shipping address.

  • Telephone number, where required.

  • Order or delivery information.

This information is used to deliver the products you purchase.

8.4 Legal and Regulatory Authorities

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law.

  • Respond to a valid legal request.

  • Respond to a court order, subpoena, or governmental request.

  • Protect our legal rights.

  • Investigate suspected fraud or unlawful activity.

  • Protect the safety and security of our customers, Website, or business.

8.5 Business Transfers

If RayyanGems or substantially all of its assets are involved in a merger, acquisition, reorganization, financing, sale, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

9. Third-Party Services and External Links

Our Website may contain links to websites, social media platforms, payment services, shipping providers, or other third-party websites.

RayyanGems does not control the privacy practices of third parties.

Once you leave our Website or interact with a third-party service, that third party's privacy policy and terms may apply.

We encourage you to review the privacy policies of third-party services before submitting personal information.

10. Social Media

RayyanGems may maintain or link to social media accounts and platforms.

If you interact with us through social media, information you provide may be visible to the applicable platform and may be processed according to that platform's privacy policy.

We are not responsible for the privacy practices, security, or content of third-party social media platforms.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

The length of time information is retained may depend on:

  • The nature of the information.

  • The purpose for which it was collected.

  • Whether the information is necessary to provide services.

  • Accounting and business requirements.

  • Legal or regulatory obligations.

  • Dispute resolution.

  • Fraud prevention and security requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. Data Security

RayyanGems takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

  • Access controls.

  • Secure website technologies.

  • Authentication controls.

  • Security monitoring.

  • Secure service providers.

  • Regular maintenance and updates where appropriate.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

13. Your Responsibility for Account Security

If the Website provides account functionality, you are responsible for maintaining the confidentiality of your account credentials.

You should:

  • Use a strong password.

  • Avoid sharing your password with others.

  • Log out of your account when using a shared device.

  • Notify us if you believe your account has been accessed without authorization.

RayyanGems is not responsible for unauthorized access resulting from credentials that you voluntarily disclose or fail to protect, except where otherwise required by applicable law.

14. Children's Privacy

Our Website is not intentionally designed to collect personal information from children.

We do not knowingly collect personal information from children in violation of applicable children's privacy laws.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

15. Your Privacy Rights

Depending on where you live and which privacy laws apply to you, you may have certain rights concerning your personal information.

These rights may include:

  • The right to know what personal information we collect.

  • The right to request access to personal information.

  • The right to request correction of inaccurate information.

  • The right to request deletion of certain personal information.

  • The right to obtain a copy of certain information.

  • The right to object to certain processing activities.

  • The right to restrict certain processing, where applicable.

  • The right to withdraw consent where processing is based on consent.

  • The right to opt out of certain marketing communications.

  • The right to appeal certain privacy decisions, where applicable.

  • The right not to receive unlawful discriminatory treatment for exercising applicable privacy rights.

Not every right is available in every jurisdiction, and certain legal exceptions may apply.

16. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), to the extent those laws apply to RayyanGems.

Depending on the circumstances and applicable legal requirements, California residents may have rights concerning:

  • Categories of personal information collected.

  • Sources from which personal information is collected.

  • Purposes for collecting or using personal information.

  • Categories of third parties with whom personal information is shared.

  • Access to certain personal information.

  • Correction of inaccurate personal information.

  • Deletion of certain personal information.

  • Opting out of certain forms of sale or sharing, where applicable.

  • Limiting certain uses of sensitive personal information, where applicable.

  • Non-discrimination for exercising applicable privacy rights.

If you wish to exercise an applicable California privacy right, you may contact us using the contact information provided below.

We may need to verify your identity before completing certain requests to protect personal information from unauthorized disclosure.

17. Do Not Sell or Share My Personal Information

Where applicable law provides a right to opt out of the sale or sharing of personal information, you may request that RayyanGems not sell or share your personal information as defined by applicable law.

RayyanGems does not intend to sell personal information for monetary consideration as part of its ordinary business operations.

However, certain technologies, advertising services, analytics services, or other activities may potentially be considered “sharing” or other regulated processing under particular privacy laws.

Where legally required, we will provide appropriate mechanisms for exercising applicable opt-out rights.

18. Marketing Communications

If you subscribe to receive marketing communications from us, we may send information about:

  • New gemstone collections.

  • Mineral specimens.

  • Product announcements.

  • Promotions.

  • Special offers.

  • Company updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Please note that even if you opt out of promotional communications, we may still send necessary transactional or service-related communications, such as order confirmations, shipping notifications, security notices, or responses to your inquiries.

19. International Data Transfers

RayyanGems may use service providers or infrastructure located in countries other than the country in which you live.

As a result, your personal information may be transferred to, stored in, or processed in another jurisdiction.

Privacy and data protection laws may differ between jurisdictions.

Where required by applicable law, we will take reasonable steps to provide appropriate safeguards for international transfers of personal information.

20. Aggregated and De-Identified Information

We may create aggregated, statistical, or de-identified information from personal information.

Such information may be used for purposes including:

  • Website analytics.

  • Business analysis.

  • Product development.

  • Performance measurement.

  • Research.

  • Understanding general customer trends.

Where permitted by applicable law, information that has been properly de-identified or aggregated may no longer be considered personal information.

21. Information You Should Not Submit

Unless specifically requested or necessary for a transaction, please do not submit highly sensitive personal information through the Website or ordinary communication channels.

This may include:

  • Government identification numbers.

  • Financial account credentials.

  • Passwords.

  • Authentication codes.

  • Highly sensitive personal information.

If such information is required for a legally necessary transaction or verification process, we will provide appropriate instructions where applicable.

22. Accuracy of Personal Information

We aim to maintain accurate and appropriate information.

You are responsible for providing accurate information when submitting information to RayyanGems and for updating information when necessary.

If you believe information we maintain about you is inaccurate, you may contact us and request correction where applicable.

23. Privacy of Product Reviews and Public Content

If the Website allows customers to submit reviews, comments, testimonials, photographs, or other content, information you voluntarily make publicly available may be visible to other Website visitors.

Do not include private or sensitive information in content that you intend to publish publicly.

Any public content may be processed and displayed according to the applicable Website terms and policies.

24. Third-Party Advertising and Analytics

We may use third-party analytics, advertising, or measurement services to understand Website traffic and improve marketing efforts.

These providers may use cookies, pixels, identifiers, or similar technologies to collect information about Website interactions.

Depending on the service and applicable law, these technologies may collect information such as:

  • IP address.

  • Device information.

  • Browser information.

  • Website activity.

  • Referring pages.

  • Advertising interactions.

The use of such technologies is governed by the applicable third party's privacy practices as well as any choices or controls made available to you.

25. Changes to This Privacy Policy

RayyanGems may update this Privacy Policy from time to time.

Changes may be made to reflect:

  • Changes in our business practices.

  • Changes to the Website.

  • New services or technologies.

  • Changes in applicable laws.

  • Changes in privacy requirements.

  • Improvements to our privacy practices.

When we make changes, we may update the “Last Updated” date at the beginning of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to periodically review this page to remain informed about how we handle personal information.

26. How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact RayyanGems through the contact information provided on our Website.

For privacy-related requests, please include enough information for us to understand your request and, where necessary, verify your identity.

RayyanGems

Website: rayyangems.com

Email: shahbrosllc22@gmail.com

Phone: +1 510-759-4578

27. Response to Privacy Requests

When permitted or required by applicable law, we will review and respond to valid privacy requests within the applicable legal timeframe.

We may request additional information when reasonably necessary to verify the identity of the person making the request.

This verification process is intended to help prevent unauthorized access, modification, or deletion of personal information.

If we cannot fulfill a request, we may explain the reason to the extent permitted by applicable law.

28. No Guarantee of Third-Party Security

Although we take reasonable measures to protect personal information within systems under our control, RayyanGems cannot guarantee the security practices of third-party services.

Third parties, including payment processors, shipping companies, hosting providers, analytics providers, social media platforms, and other service providers, may maintain their own security and privacy practices.

Your interactions with those services are subject to their respective terms and privacy policies.

29. Relationship With Other Policies

This Privacy Policy should be read together with RayyanGems' other applicable policies, including our:

  • Terms & Conditions.

  • Refund Policy.

  • Shipping or delivery policies, where applicable.

  • Other notices or policies displayed on the Website.

If a conflict exists between this Privacy Policy and applicable law, the applicable law will control to the extent required.

30. Consent and Acceptance

By using the RayyanGems Website, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where applicable law requires your consent for a particular processing activity, we will request consent through an appropriate mechanism.

Your continued use of the Website after any permitted changes to this Privacy Policy may constitute acknowledgment of the updated policy, subject to applicable law.

31. Final Privacy Statement

RayyanGems is committed to handling personal information responsibly and transparently.

We aim to collect only information that is reasonably necessary for legitimate business purposes, use information in accordance with this Privacy Policy, protect information through reasonable security measures, and provide applicable privacy choices and rights to our customers and Website visitors.

If you have any questions about how your personal information is collected, used, stored, or shared, please contact us using the contact information provided above.