Shipping & Delivery Policy

Effective Date: September 2, 2026

At RayyanGems, we are committed to providing a reliable, secure, and transparent shipping experience for every order. Because gemstones and mineral specimens can be valuable, delicate, and unique, we take appropriate care in preparing, packaging, and dispatching each order.

This Shipping & Delivery Policy explains how orders are processed, shipped, delivered, tracked, and handled in the event of delays, damage, loss, or other shipping-related issues.

By placing an order through RayyanGems, you acknowledge and agree to the terms described in this policy.

1. Shipping Coverage

RayyanGems currently focuses on serving customers in the United States.

We may offer shipping to additional countries in the future. If international shipping becomes available, the applicable shipping costs, delivery times, customs requirements, duties, taxes, and restrictions will be communicated to customers before completing the order.

Some products may have shipping restrictions due to their size, weight, material, value, destination, or carrier requirements.

2. Order Processing

Orders are normally processed after payment has been successfully received and verified.

Our general processing time is:

Order processing: 1–3 business days
Shipping transit: Depends on the selected shipping method and destination
Total delivery time: Processing time + carrier transit time

Business days generally exclude Saturdays, Sundays, and recognized public holidays.

Orders placed during weekends, holidays, promotional periods, or periods of unusually high order volume may require additional processing time.

For certain high-value, custom, special-order, or unusually delicate specimens, additional processing time may be required to ensure proper inspection, documentation, packaging, and secure handling.

3. Shipping Methods

Available shipping methods may vary depending on the destination, order size, item value, and carrier availability.

Where applicable, customers may be presented with available shipping options during checkout.

Shipping methods may include standard, expedited, or other delivery services offered by our selected carrier.

The estimated delivery date shown at checkout or provided after shipment is an estimate rather than a guaranteed delivery date, unless a specific guaranteed service has been expressly confirmed by RayyanGems.

4. Shipping Costs

Shipping charges are calculated based on factors such as:

Delivery destination
Package weight and dimensions
Number of items in the order
Selected shipping method
Carrier rates
Insurance or additional protection, where applicable

Any applicable shipping charges will generally be displayed before the order is completed.

If free shipping is offered on certain products, promotions, or order values, the applicable terms and minimum purchase requirements will be clearly stated.

5. Shipping Confirmation and Tracking

Once your order has been shipped, RayyanGems may provide a shipping confirmation containing tracking information.

Tracking information may take some time to become active after the package is accepted or scanned by the carrier.

Customers can use the tracking information provided to monitor the progress of their shipment.

RayyanGems is not responsible for delays in tracking updates caused by the shipping carrier.

6. Estimated Delivery Times

Delivery times depend on the customer's location, selected shipping method, carrier performance, weather conditions, holidays, and other circumstances beyond our control.

As a general guideline:

Processing: 1–3 business days

Standard shipping: Approximately 3–7 business days after dispatch

Expedited shipping: Delivery may be faster where the service is available and selected by the customer.

These timeframes are estimates only and are not guarantees.

Carrier delays, severe weather, transportation disruptions, incorrect addresses, high shipping volumes, customs or governmental restrictions, and other unforeseen events may cause delivery to take longer than expected.

7. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at the time of checkout.

Please carefully verify:

Full name
Street address
Apartment, suite, unit, or building number
City
State
ZIP code
Contact information where required

RayyanGems is not responsible for delays, failed deliveries, returned packages, or additional shipping costs resulting from an incorrect or incomplete address supplied by the customer.

If you notice an address error shortly after placing an order, contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

8. Delivery to the Address Provided

Shipments are generally delivered to the address supplied during checkout.

Depending on the carrier and destination, the carrier may:

Deliver the package directly to the address
Leave the package in an appropriate delivery location
Require a signature
Deliver the package to a nearby pickup location
Attempt delivery again
Follow its own delivery procedures

Once a carrier's tracking system confirms that a package has been delivered to the address provided by the customer, RayyanGems may consider the order delivered.

For valuable purchases, customers should monitor tracking information and, where available, use a secure delivery location.

9. Signature Requirements

For certain high-value gemstone or mineral orders, RayyanGems may require a signature upon delivery.

If a signature is required, the carrier may not leave the package unattended.

Signature requirements may be determined based on factors including:

Order value
Product type
Shipping method
Destination
Insurance requirements
Carrier policies

Customers are responsible for being available to receive shipments when a signature is required.

10. Secure Packaging

Because natural gemstones and mineral specimens can be fragile, RayyanGems takes reasonable precautions when preparing orders for shipment.

Depending on the product, packaging may include:

Protective wrapping
Individual specimen protection
Cushioning material
Secure boxes or containers
Additional protective materials for fragile pieces

Packaging requirements may vary depending on the size, shape, weight, structure, and fragility of the specimen.

Our goal is to minimize the possibility of damage during transportation. However, no packaging method can completely eliminate the risk of damage during shipping.

11. Damaged Packages

Please inspect your package as soon as possible after delivery.

If the package appears visibly damaged, crushed, opened, wet, or otherwise compromised, customers should document the condition of the package before opening it whenever reasonably possible.

If the contents are damaged:

Take clear photographs of the external packaging.
Take photographs of the internal packaging materials.
Take clear photographs of the damaged item.
Keep the original packaging and shipping materials.
Contact RayyanGems as soon as possible with your order information and photographs.

Damage claims may require documentation to be submitted within a reasonable period after delivery so that we can investigate the matter with the shipping carrier or insurance provider.

Do not discard the original packaging until the matter has been resolved.

12. Lost or Missing Shipments

If your tracking information indicates that a package is still in transit, please allow additional time for the carrier to complete delivery, particularly during periods of high shipping volume or transportation disruption.

If a shipment appears to be lost or has not arrived within a reasonable period after the estimated delivery date, contact RayyanGems.

We may investigate the shipment with the carrier and, where applicable, submit a carrier claim.

Resolution may depend on the carrier's investigation, tracking information, insurance coverage, and the circumstances of the shipment.

13. Packages Marked as Delivered

If tracking information shows that a package was delivered but you cannot locate it, please first check:

Your mailbox or usual delivery area
Your front door, side door, garage, or other secure areas
With household members
With neighbors
With building management or reception, if applicable
Any carrier pickup location or delivery notice

You should also contact the shipping carrier using the tracking information provided.

If the package remains missing after these steps, contact RayyanGems so we can review the shipment details and determine what assistance may be available.

RayyanGems cannot guarantee replacement or reimbursement for packages that the carrier confirms as delivered, particularly where the carrier's records indicate successful delivery to the provided address.

14. Shipping Delays

RayyanGems is not responsible for delays caused by circumstances outside our reasonable control.

Examples may include:

Severe weather
Natural disasters
Carrier disruptions
Transportation delays
Road closures
Incorrect or incomplete addresses
High shipping volumes
Public holidays
Labor disruptions
Government restrictions
Security incidents
Unexpected carrier operational issues
Other unforeseen circumstances

When a delay occurs, we will make reasonable efforts to assist customers and provide available tracking or shipment information.

However, carrier delivery estimates are outside RayyanGems' direct control.

15. High-Value Orders

Some gemstone and mineral specimens may have significant monetary or collectible value.

For high-value orders, RayyanGems may use additional security measures, which can include:

Signature confirmation
Additional packaging
Shipment tracking
Shipping insurance or declared value coverage where available
Additional verification before dispatch

These measures are intended to reduce shipping risks and protect both the customer and RayyanGems.

Additional requirements may be communicated to the customer before shipment when applicable.

16. Multiple Items in One Order

When an order contains multiple products, RayyanGems may ship the items together or in separate packages depending on:

Product availability
Packaging requirements
Product size and weight
Shipping carrier requirements
Warehouse or fulfillment considerations

If an order is shipped in multiple packages, customers may receive separate tracking information.

17. Pre-Orders and Out-of-Stock Items

If RayyanGems offers pre-orders, reserved specimens, or products that are temporarily unavailable, the estimated shipping date may differ from the standard processing timeframe.

Where applicable, the expected availability or shipping timeframe will be communicated on the product page or during the ordering process.

If an order contains both immediately available and delayed items, RayyanGems may determine whether to ship available items separately or hold the order until all items are ready, depending on the circumstances.

18. Returned or Undeliverable Packages

A package may be returned to RayyanGems because of:

Incorrect address
Incomplete address
Failed delivery attempts
Refusal of delivery
Failure to collect the package from a carrier pickup location
Carrier restrictions
Other delivery-related circumstances

If a package is returned because of information or actions attributable to the customer, additional shipping charges may apply if the customer requests that the package be shipped again.

Any refund for an undeliverable or returned shipment will be handled according to our Refund Policy, including any applicable deductions for shipping or other non-refundable costs.

19. Customer Responsibility After Delivery

Customers are responsible for receiving and securing delivered packages.

For valuable gemstone and mineral purchases, we recommend:

Using a secure delivery address
Monitoring the tracking information
Being available when signature confirmation is required
Inspecting the package immediately upon arrival
Keeping packaging materials until the item has been inspected

RayyanGems is not responsible for theft, loss, or damage occurring after a package has been successfully delivered by the carrier.

20. Shipping Insurance

Where shipping insurance, carrier protection, or declared-value coverage is available, RayyanGems may use such protection for qualifying shipments.

Coverage is subject to the terms, conditions, limitations, exclusions, and claim procedures of the applicable carrier or insurance provider.

Shipping insurance does not necessarily cover every type of loss or damage.

Customers may be required to provide photographs, packaging materials, delivery information, or other documentation to support a claim.

21. International Shipping

At this time, RayyanGems primarily serves customers within the United States.

If international shipping is offered, customers may be responsible for:

Customs duties
Import taxes
Brokerage fees
Customs clearance charges
Local taxes
Import permits or documentation
Other fees imposed by the destination country

These charges are generally the responsibility of the recipient unless otherwise stated at checkout.

RayyanGems cannot guarantee that an international shipment will clear customs or that a particular gemstone or mineral will be permitted for import into a specific country.

Customers are responsible for understanding and complying with applicable import requirements in their destination country.

22. Natural Gemstones and Mineral Specimens

Natural gemstones and minerals are products of nature. Their unique characteristics can make them more delicate or susceptible to damage than ordinary commercial products.

Certain specimens may have:

Natural fractures
Inclusions
Cleavage planes
Delicate formations
Uneven surfaces
Brittle structures
Naturally occurring imperfections

These characteristics may affect how a specimen should be packaged and transported.

RayyanGems takes reasonable care when preparing such products for shipment, but customers acknowledge that the natural characteristics of a specimen may affect its handling and shipping requirements.

23. Changes to Shipping Information

RayyanGems may update shipping methods, carriers, delivery estimates, shipping fees, and other shipping arrangements from time to time.

Any changes will generally apply to orders placed after the updated policy or shipping information becomes effective.

The shipping terms applicable to an order are generally those presented to the customer at the time the order is placed, subject to applicable law and the specific circumstances of the order.

24. Relationship With Our Refund Policy

Shipping issues may overlap with refunds, replacements, returns, or damaged-product claims.

For information about eligibility for refunds, returns, replacements, cancellations, or other order-related remedies, please review our Refund Policy.

This Shipping & Delivery Policy should be read together with our:

Terms & Conditions
Privacy Policy
Refund Policy

In the event of a conflict between these policies, the applicable provisions of the relevant policy and applicable law will govern.

25. Contact Us About Shipping

If you have questions about an order, shipping status, delivery issue, damaged package, or missing shipment, please contact RayyanGems with your order details.

When contacting us about a shipping issue, please provide:

Order number
Customer name
Shipping address
Tracking number, if available
Description of the issue
Photographs, where relevant

Providing complete information helps us investigate and respond more efficiently.

RayyanGems
Website: RayyanGems.com
Email: Contact information provided on our website

26. Policy Updates

RayyanGems reserves the right to modify or update this Shipping & Delivery Policy when necessary to reflect changes in our business practices, shipping carriers, services, legal requirements, or operational procedures.

The updated version will be published on this page with a revised effective date.

Customers are encouraged to review this policy periodically for the latest information.

27. Final Statement

RayyanGems aims to make the delivery process as secure, transparent, and reliable as reasonably possible. We carefully prepare gemstone and mineral orders for transportation and provide tracking information where available.

While we work to minimize shipping risks, delivery times and carrier operations are not entirely within our control. Customers should therefore review tracking information, provide accurate delivery details, and promptly report any shipping problems.

By placing an order with RayyanGems, you acknowledge that you have reviewed and understood this Shipping & Delivery Policy.