Return & Refund Policy

Effective Date: September 2, 2026

At RayyanGems, we want every customer to have confidence when purchasing natural gemstones and mineral specimens from our collection. Because many of our products are unique, naturally formed, delicate, and individually selected, we have established this Return & Refund Policy to clearly explain when returns, exchanges, refunds, and replacements may be available.

Please read this policy carefully before placing an order. By purchasing from RayyanGems, you acknowledge and agree to the terms outlined below.

1. Overview

RayyanGems accepts eligible returns when the requirements of this policy are satisfied.

Because our products may include unique natural gemstones, mineral specimens, collector pieces, and other one-of-a-kind items, not every product may be eligible for return.

The return eligibility of an item may depend on:

The type of product purchased
Whether the item has been altered or modified
The condition of the item
The reason for the return
The time elapsed since delivery
Whether the item was specifically customized, reserved, or specially sourced
Whether the item was damaged after delivery
Whether the product was accurately represented in the original listing

If an item is eligible for return, customers must follow the return procedure described below.

2. Return Period

Customers should contact RayyanGems within 14 calendar days of receiving their order to request a return.

The return request must be submitted within this period.

Contacting us after the return period has expired does not automatically mean that a return will be accepted. Exceptions may be considered at RayyanGems' discretion where required by applicable law or where special circumstances apply.

The return period begins when the shipment is shown as delivered or when the customer otherwise receives the order.

3. Return Eligibility

To qualify for a return, the item generally must:

Be returned within the applicable return period
Be in the same condition in which it was received
Be unused and unaltered
Include its original packaging where reasonably possible
Include certificates, documentation, labels, cards, or other materials supplied with the product
Not have been damaged through customer handling, misuse, or improper storage
Not have been modified, treated, mounted, polished, cut, drilled, repaired, or otherwise altered after delivery

RayyanGems reserves the right to inspect returned merchandise before approving a refund.

4. Natural Characteristics of Gemstones and Minerals

Natural gemstones and mineral specimens are formed by geological processes and are inherently unique.

Natural variations may include:

Color variations
Inclusions
Internal fractures
Surface imperfections
Veining
Texture differences
Crystal formations
Natural pits or cavities
Variations in transparency
Minor differences in shape and size

These characteristics are not necessarily defects.

A natural specimen may look slightly different from another specimen of the same mineral or gemstone type because no two natural pieces are exactly alike.

Normal natural characteristics that were disclosed or reasonably visible in the product listing generally do not qualify as defects or grounds for a refund.

5. Product Images and Color Variations

We make reasonable efforts to photograph and describe our products accurately.

However, the appearance of a gemstone or mineral may vary depending on:

Lighting conditions
Photography equipment
Camera settings
Screen resolution
Monitor or mobile-device settings
Natural variations within the specimen

A minor difference between the product's appearance on a customer's screen and the physical item does not necessarily constitute a product defect.

Customers should rely on the product description, measurements, photographs, and other information provided on the product page when evaluating an item.

6. Non-Returnable Items

Certain products may not be eligible for return due to their nature, customization, or condition.

Unless otherwise stated on the product page or required by applicable law, non-returnable products may include:

Custom-made items
Personalized products
Specially sourced items
Cut or modified gemstones
Items altered at the customer's request
Items that have been mounted, set, polished, drilled, or otherwise modified after purchase
Items damaged after delivery through customer handling
Items missing original certificates or documentation where such documentation is essential to the product
Clearance or final-sale products where explicitly identified as final sale

Additional products may be designated as non-returnable at the time of purchase.

7. Damaged Items

If an item arrives damaged, please contact RayyanGems as soon as possible.

For shipping-related damage, customers should:

Take photographs of the shipping package before opening it, if possible.
Photograph the packaging materials.
Photograph the damaged product from multiple angles.
Keep the original shipping box and packaging.
Contact RayyanGems with the order number and photographs.

Do not discard the packaging until the claim has been reviewed.

Damage claims may need to be submitted promptly because shipping carriers and insurance providers may impose specific claim deadlines.

8. Incorrect or Defective Items

If you receive an item that is:

Different from the item you ordered
Missing from your order
Significantly damaged before shipment
Incorrectly described in a material way
Otherwise defective due to an issue attributable to RayyanGems

please contact us as soon as possible.

We may request photographs, order information, or other documentation to verify the issue.

Depending on the circumstances, RayyanGems may offer:

A replacement
A comparable replacement
A refund
A partial refund where appropriate
Another reasonable resolution

The appropriate resolution will depend on the nature of the issue and product availability.

9. Change-of-Mind Returns

If you simply change your mind about a purchase, a return may be accepted if the item qualifies under this policy.

The item must generally be:

Unused
Unaltered
In its original condition
Returned within the applicable return period
Properly packaged for return

Unless the return is due to an error or issue caused by RayyanGems, the customer may be responsible for return shipping costs.

Original shipping charges may also be non-refundable unless otherwise required by applicable law or stated by RayyanGems.

10. Return Authorization

Customers should not send an item back without first contacting RayyanGems.

Before returning an item, please contact us with:

Order number
Name used for the order
Item being returned
Reason for the return
Photographs, where applicable

If the return is approved, RayyanGems will provide return instructions.

Returns sent to an incorrect address or without prior authorization may be delayed or may not qualify for a refund.

11. Return Shipping

When a return is approved, the customer may be responsible for safely packaging and shipping the item back to RayyanGems unless the return is due to an error or defect attributable to RayyanGems.

Customers are strongly encouraged to use a shipping service that provides:

Tracking
Appropriate insurance
Delivery confirmation

For valuable gemstones and mineral specimens, customers should select a shipping method appropriate for the value and fragility of the item.

RayyanGems is not responsible for a return shipment that is lost, stolen, or damaged while being transported back to us if the customer arranged the return shipment.

12. Return Packaging

Returned gemstones and mineral specimens must be packaged securely enough to prevent damage during transportation.

Customers are responsible for ensuring that the returned item is adequately protected.

Where reasonably possible, use the original packaging supplied with the order.

If an item is returned damaged because it was inadequately packaged, the resulting damage may affect the customer's eligibility for a refund.

13. Return Inspection

Once a returned item is received, RayyanGems may inspect it to determine whether it meets the requirements of this policy.

Inspection may include checking:

Product identity
Physical condition
Signs of use
Signs of alteration
Damage
Missing components
Original packaging
Certificates or documentation
Whether the returned item matches the item originally shipped

A refund will generally not be processed until the return has been received and reviewed.

14. Refund Approval

If your return is approved, the refund will generally be issued to the original payment method used for the purchase.

The amount refunded may depend on:

The purchase price
Applicable shipping charges
Return shipping responsibility
Any approved deductions
The condition of the returned item
The reason for the return

Where applicable, refunds will be processed in accordance with applicable law.

15. Refund Processing Time

After a returned item has been received and approved, RayyanGems will initiate the applicable refund.

The time required for the funds to appear in the customer's account may vary depending on the payment provider, bank, credit-card issuer, or other financial institution.

RayyanGems does not control the processing time of third-party payment providers.

If a refund has been confirmed by RayyanGems but does not appear within the expected timeframe, customers should first check with their payment provider or financial institution.

16. Original Shipping Charges

Unless otherwise required by applicable law, original shipping charges may not be refundable for customer-initiated returns or change-of-mind returns.

If the return is caused by an error attributable to RayyanGems, such as shipping the wrong item, the applicable shipping costs may be refunded or otherwise addressed at our discretion and in accordance with applicable law.

17. Partial Refunds

In certain circumstances, RayyanGems may issue a partial refund rather than requiring a full return.

A partial refund may be considered where:

A minor issue does not materially affect the product
A product has a minor discrepancy that the customer agrees to keep
A small issue can reasonably be resolved without returning the item
Another appropriate circumstance exists

Any partial refund is subject to RayyanGems' review and approval.

18. Exchanges

Exchanges may be available for eligible items, subject to product availability.

Because many gemstones and mineral specimens are unique or limited pieces, an identical replacement may not always be available.

If the original item is unavailable, RayyanGems may offer:

A comparable item
Store credit
A refund
Another mutually agreed resolution

Additional payment may be required if the replacement item has a higher price.

19. Store Credit

Where applicable, RayyanGems may offer store credit instead of a monetary refund.

Store credit may be issued when:

A customer requests store credit
A replacement is unavailable
A product-specific policy provides for store credit
Another resolution is agreed upon

Any applicable terms, expiration period, or restrictions will be communicated when store credit is issued.

20. Order Cancellations

Customers who wish to cancel an order should contact RayyanGems as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has been processed, packaged, or shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Custom, specially sourced, personalized, or already-processed orders may have additional cancellation restrictions.

21. Refused or Undeliverable Packages

If a customer refuses delivery or a shipment is returned because of an incorrect address, failed delivery attempts, failure to collect the package, or another reason attributable to the customer, the order may not qualify for a full refund.

Any refund will be reviewed based on the circumstances and may be reduced by:

Original shipping costs
Return shipping charges
Carrier fees
Other non-refundable costs incurred by RayyanGems

If the customer wants the package shipped again, additional shipping charges may apply.

22. Items Lost During Return Shipping

Customers are responsible for the return shipment until it has been successfully delivered to RayyanGems.

For this reason, customers should use a reputable carrier and retain:

Tracking information
Shipping receipt
Proof of delivery
Insurance documentation, where applicable

If a returned item is lost during transportation, RayyanGems may be unable to issue a refund until the matter is resolved with the shipping carrier or applicable insurance provider.

23. Fraud, Abuse, and Misuse of the Return Policy

RayyanGems reserves the right to investigate suspicious or abusive return activity.

Examples may include:

Repeated returns inconsistent with normal customer behavior
Returning an item different from the one purchased
Returning altered or substituted merchandise
Deliberately damaging products
Providing false information regarding a return
Attempting to obtain multiple refunds for the same order
Other fraudulent or abusive activity

Where permitted by law, RayyanGems may refuse a return or refund in cases involving suspected fraud or misuse.

24. High-Value and Collectible Items

Certain gemstones, mineral specimens, collector pieces, or other products may have substantial value or unique characteristics.

For high-value purchases, additional return requirements may apply, including:

Identity verification
Secure return shipping
Signature confirmation
Insurance
Original documentation
Original packaging
Additional inspection

These requirements may be communicated to the customer before a return is authorized.

25. Certificates and Documentation

If a product is supplied with a certificate, identification document, authenticity documentation, appraisal-related document, or other accompanying material, such documentation may need to be returned with the product.

Failure to return required documentation may affect refund eligibility.

Certificates and other documents should be kept secure and should not be altered.

26. Refunds for Promotional or Discounted Orders

Products purchased using promotional discounts, coupon codes, special offers, bundles, or other promotional pricing remain subject to this Return & Refund Policy.

If a customer returns part of a discounted order, the refund may be recalculated based on the applicable promotional terms.

Some promotional, clearance, or final-sale products may be excluded from returns where this is clearly stated at the time of purchase and permitted by applicable law.

27. Taxes

Any refund of taxes will depend on applicable tax laws and the circumstances of the transaction.

Where applicable, taxes collected on a refunded purchase may be refunded together with the eligible purchase amount.

RayyanGems cannot provide individual tax advice, and customers should consult a qualified tax professional regarding their specific circumstances.

28. International Returns

If international shipping becomes available, international customers may be responsible for the costs and risks associated with returning products to RayyanGems.

This may include:

Return shipping
Customs charges
Duties
Import or export fees
Brokerage fees
Taxes
Other applicable charges

International returns may also be subject to additional documentation and customs requirements.

29. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where applicable law provides customers with mandatory rights regarding defective, misrepresented, or unsuitable products, those rights will continue to apply.

This policy is intended to explain RayyanGems' standard return and refund procedures and should be interpreted consistently with applicable law.

30. How to Request a Return or Refund

To request a return, refund, replacement, or exchange, contact RayyanGems within the applicable return period.

Please provide:

Order number
Full name
Product name
Reason for the request
Photographs or videos, if relevant
Description of any damage or discrepancy

For damaged or incorrect items, photographs are particularly important because they help us determine the appropriate resolution.

Do not ship the product back until you receive return instructions from RayyanGems.

31. Contact Information

For return and refund questions, please contact RayyanGems through the contact information provided on our website.

RayyanGems
Website: RayyanGems.com
Email: shahbrosllc22@gmail.com

When contacting us, please include your order number so we can locate your purchase and assist you more efficiently.

32. Policy Updates

RayyanGems may update or modify this Return & Refund Policy from time to time to reflect changes in our business practices, products, payment systems, legal requirements, or customer service procedures.

Any updated policy will be published on this page with a revised effective date.

Customers are encouraged to review this page periodically for the latest version.

33. Final Statement

RayyanGems is committed to handling returns and refunds fairly, consistently, and transparently.

Because natural gemstones and mineral specimens can be unique, fragile, collectible, and sometimes one-of-a-kind, customers should carefully review product descriptions, photographs, measurements, and other available information before placing an order.

If an issue occurs with your order, please contact us promptly. We will review the circumstances and determine the appropriate resolution in accordance with this policy and applicable law.

By placing an order with RayyanGems, you acknowledge that you have reviewed and understood this Return & Refund Policy.