Terms & Conditions

Last Updated: September 2, 2026

Welcome to RayyanGems. These Terms & Conditions govern your access to and use of the RayyanGems website, products, services, and related content. By accessing our website or purchasing any product from us, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

Please read these terms carefully before using our website or placing an order. If you do not agree with any part of these terms, please do not use our website or purchase our products.

1. About RayyanGems

RayyanGems is an online business specializing in natural gemstones, minerals, and related specimens. Our website provides customers with information about our products and allows customers to browse and, where available, purchase products online.

Throughout these Terms & Conditions, the terms "RayyanGems," "we," "us," and "our" refer to RayyanGems. The terms "you," "your," and "customer" refer to any person accessing our website, purchasing our products, or otherwise using our services.

2. Acceptance of These Terms

By accessing, browsing, or using the RayyanGems website, you confirm that:

  • You have read and understood these Terms & Conditions.

  • You agree to comply with these terms and all applicable laws and regulations.

  • Any information you provide to us is accurate and complete.

  • You are legally capable of entering into a binding agreement.

  • You accept responsibility for all activity conducted through your account or on your behalf.

If you do not agree to these terms, you must discontinue use of the website.

3. Changes to These Terms

RayyanGems reserves the right to modify, update, or replace these Terms & Conditions at any time.

Changes may be made to reflect:

  • Changes in our business operations.

  • Changes in applicable laws or regulations.

  • Changes to our products or services.

  • Improvements to our website.

  • Changes to payment, shipping, return, or security procedures.

The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the website after changes are published constitutes acceptance of the updated terms.

We recommend reviewing these Terms & Conditions periodically.

4. Website Use

You may use our website only for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

  • Use the website for fraudulent, unlawful, or unauthorized purposes.

  • Attempt to gain unauthorized access to our website, systems, accounts, or databases.

  • Interfere with the operation or security of the website.

  • Introduce viruses, malware, malicious code, or other harmful material.

  • Attempt to reverse engineer or exploit any part of the website.

  • Copy, reproduce, modify, distribute, or commercially exploit website content without permission.

  • Use automated systems, bots, scraping tools, or similar technologies to collect website content without our written authorization.

  • Submit false, misleading, fraudulent, or unauthorized information.

  • Use our website in a way that could damage our reputation, business, systems, or customers.

We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.

5. Product Information

RayyanGems makes reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, weights, colors, and other product information displayed on the website are accurate.

However, natural gemstones and minerals are unique natural materials. Individual specimens may naturally differ in:

  • Color

  • Clarity

  • Texture

  • Shape

  • Pattern

  • Inclusions

  • Surface characteristics

  • Size

  • Weight

  • Luster

  • Formation features

Photographs may also appear different depending on lighting conditions, photography equipment, display settings, screen calibration, and other factors.

Therefore, the appearance of a product on your device may not be identical to its appearance in person.

Minor variations that naturally occur in gemstones and minerals do not necessarily constitute defects.

6. Natural Gemstones and Minerals

Unless specifically stated otherwise in a product listing, products represented as natural gemstones or minerals are offered based on the information provided in their respective descriptions.

Natural specimens may contain characteristics such as:

  • Natural inclusions

  • Internal fractures

  • Veins

  • Color variations

  • Surface marks

  • Matrix material

  • Growth patterns

  • Natural imperfections

These characteristics may be part of the natural formation and character of the specimen.

Customers should carefully review the complete product description, photographs, measurements, weight, treatment information where provided, and other available details before purchasing.

7. Product Availability

All products are subject to availability.

Because many gemstones and mineral specimens are unique or limited individual pieces, a product may become unavailable before an order is processed.

RayyanGems reserves the right to:

  • Limit quantities available for purchase.

  • Discontinue products.

  • Remove products from the website.

  • Correct inventory errors.

  • Cancel an order if a product is unavailable.

If we are unable to fulfill an order because the purchased item is unavailable, we will notify the customer and, where applicable, provide a refund for the amount paid for the unavailable item.

8. Pricing

We make reasonable efforts to ensure that product prices displayed on our website are accurate.

However, pricing errors may occasionally occur due to technical problems, human error, system errors, or incorrect information.

RayyanGems reserves the right to correct pricing errors and, where necessary, cancel an order affected by an incorrect price.

If an order is canceled because of a pricing error, any payment already received for that order will be refunded as applicable.

Prices may be changed at any time without prior notice.

9. Orders and Order Acceptance

Submitting an order through our website constitutes an offer to purchase the selected product.

An order is not considered fully accepted until RayyanGems has confirmed the order and, where applicable, received successful payment authorization.

We reserve the right to refuse, cancel, or limit any order for reasons including:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Suspected fraudulent activity.

  • Payment issues.

  • Shipping limitations.

  • Incorrect customer information.

  • Violation of these Terms & Conditions.

  • Technical or system errors.

  • Other legitimate business or legal reasons.

If we cancel an order after payment has been received, we will provide an applicable refund.

10. Customer Information

When placing an order or contacting RayyanGems, you agree to provide accurate and complete information.

This may include:

  • Full name

  • Email address

  • Phone number

  • Billing information

  • Shipping address

  • Payment information

  • Other information necessary to process your order

You are responsible for ensuring that your information is correct.

RayyanGems is not responsible for delays, failed deliveries, additional shipping costs, or other problems caused by incorrect or incomplete information supplied by the customer.

11. Payments

Customers are responsible for providing valid payment information and completing payment for their orders through the payment methods made available on the website.

Orders may not be processed until payment has been successfully authorized or received.

RayyanGems does not intentionally store sensitive payment card information unless specifically required and permitted by the payment service involved. Payment processing may be handled by third-party payment providers subject to their own terms and privacy policies.

We reserve the right to cancel or delay an order where payment cannot be verified or authorized.

12. Shipping and Delivery

Orders will be shipped using the shipping methods available at the time of purchase.

Shipping times may vary depending on:

  • Destination

  • Shipping method

  • Carrier

  • Customs processing

  • Weather

  • Holidays

  • Public events

  • Transportation delays

  • Other circumstances beyond our reasonable control

Estimated delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been handed to the shipping carrier, delivery may be affected by circumstances outside RayyanGems' control.

Customers are responsible for providing a complete and accurate delivery address.

13. International Orders and Customs

Customers purchasing products for delivery outside the shipping origin country may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

These charges are generally determined by the destination country's laws and customs authorities and may vary depending on the product and shipment.

RayyanGems does not control customs policies, duties, or import requirements.

Customers are responsible for understanding and complying with applicable import laws and regulations in their country.

A shipment delayed or held by customs does not automatically constitute a failure by RayyanGems to fulfill an order.

14. Order Inspection

Customers should inspect their package and product promptly after delivery.

If an item appears damaged, incorrect, or materially different from the ordered product, customers should contact RayyanGems as soon as reasonably possible and provide relevant information, including photographs where requested.

Failure to promptly report an issue may affect our ability to investigate the matter or provide an appropriate resolution.

15. Returns and Refunds

Returns and refunds are subject to our Refund Policy, which forms part of these Terms & Conditions.

Customers should review the Refund Policy before purchasing.

Certain products may not be eligible for return or refund due to their nature, condition, customization, or other circumstances stated in the Refund Policy.

Where a return is approved, the customer may be responsible for returning the product in its original condition and packaging unless otherwise stated.

16. Product Condition

Natural gemstones and minerals may have natural characteristics that should not automatically be considered damage or defects.

Customers should carefully review product descriptions and photographs before purchasing.

Where a product has a known characteristic, inclusion, treatment, imperfection, repair, enhancement, or other relevant condition, RayyanGems may disclose such information in the product listing where reasonably applicable.

17. Certificates and Authenticity

Where a gemstone or mineral is accompanied by a certificate, documentation, or laboratory report, the information contained in that documentation is provided for reference.

Customers should review the certificate or report details before purchasing.

RayyanGems does not represent that every product will automatically include an independent laboratory certificate unless specifically stated in the product listing.

If certification is important to your purchase decision, you should confirm the availability and details of certification before placing an order.

18. Intellectual Property

All content available on the RayyanGems website, including but not limited to:

  • Logos

  • Brand names

  • Product photographs

  • Graphics

  • Images

  • Videos

  • Text

  • Product descriptions

  • Website design

  • Layout

  • Icons

  • Software

  • Page structure

  • Other original materials

is owned by or licensed to RayyanGems and may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, publish, distribute, sell, license, or commercially exploit our content without prior written permission.

Unauthorized use of RayyanGems branding, photographs, or other copyrighted materials may result in appropriate legal action.

19. User-Submitted Content

If you submit reviews, comments, photographs, feedback, testimonials, or other content to RayyanGems, you represent that:

  • You have the right to submit the content.

  • The content does not violate another person's rights.

  • The content is not unlawful, fraudulent, defamatory, or misleading.

  • The content does not contain malicious software or harmful material.

By submitting content, you grant RayyanGems permission to use, reproduce, display, and publish that content for legitimate business, marketing, promotional, or website-related purposes, subject to applicable law.

We reserve the right to remove content that violates these terms or is otherwise inappropriate.

20. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, shipping services, social media platforms, or other external services.

These third-party services are independent from RayyanGems.

We are not responsible for:

  • Their availability.

  • Their content.

  • Their security.

  • Their privacy practices.

  • Their terms and conditions.

  • Their products or services.

  • Any loss resulting from your use of third-party services.

Your use of third-party websites is subject to the terms and policies of those third parties.

21. Website Availability

We attempt to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available.

  • Uninterrupted.

  • Error-free.

  • Secure.

  • Free from viruses or other harmful components.

The website may occasionally be unavailable because of maintenance, updates, technical problems, hosting issues, security measures, or circumstances beyond our control.

22. Accuracy of Website Content

Although we make reasonable efforts to maintain accurate information, errors or omissions may occasionally occur.

RayyanGems reserves the right to correct:

  • Product descriptions.

  • Prices.

  • Images.

  • Availability information.

  • Specifications.

  • Shipping information.

  • Other website content.

We may make corrections without prior notice.

23. Limitation of Liability

To the maximum extent permitted by applicable law, RayyanGems will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of the website or purchase of our products.

This may include losses arising from:

  • Website interruptions.

  • Delivery delays caused by third parties.

  • Customs delays.

  • Incorrect customer information.

  • Unauthorized access beyond our reasonable control.

  • Third-party services.

  • Events outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

24. Force Majeure

RayyanGems will not be responsible for failure or delay in performing its obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters.

  • Severe weather.

  • Fire.

  • Flood.

  • Earthquakes.

  • War.

  • Terrorism.

  • Government actions.

  • Strikes.

  • Transportation disruptions.

  • Internet or infrastructure failures.

  • Cybersecurity incidents.

  • Supplier or carrier disruptions.

  • Other unforeseen events beyond reasonable control.

Where reasonably possible, we will take appropriate steps to minimize the impact of such events.

25. Fraud and Suspicious Transactions

RayyanGems reserves the right to investigate and take appropriate action against transactions that appear fraudulent, unauthorized, abusive, or suspicious.

We may request additional information or verification before processing an order.

We may also cancel or suspend an order where there are reasonable grounds to suspect fraud or unauthorized activity.

26. Account Security

If RayyanGems provides customer accounts, you are responsible for maintaining the confidentiality of your account credentials.

You should notify us promptly if you believe that your account has been accessed without authorization.

You are responsible for activity conducted through your account where such activity results from your failure to maintain appropriate account security.

27. Privacy

Your use of our website may involve the collection and processing of personal information.

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms & Conditions.

By using our website, you acknowledge that you have reviewed the applicable Privacy Policy.

28. Prohibited Transactions

You may not use RayyanGems products, website, or services for unlawful activities or in violation of applicable laws.

RayyanGems reserves the right to refuse transactions that we reasonably believe may violate applicable laws, regulations, sanctions, trade restrictions, or other legal requirements.

29. Termination of Website Access

RayyanGems may suspend or terminate your access to the website if you:

  • Violate these Terms & Conditions.

  • Engage in fraudulent activity.

  • Abuse website functionality.

  • Attempt to compromise website security.

  • Use the website for unlawful purposes.

  • Engage in conduct that may harm RayyanGems or other users.

Termination does not affect rights or obligations that arose before termination.

30. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold RayyanGems and its owners, employees, representatives, service providers, and affiliates harmless from claims, losses, liabilities, damages, costs, and expenses arising from:

  • Your violation of these Terms & Conditions.

  • Your unlawful use of the website.

  • Your violation of another person's rights.

  • Information or content you submit.

  • Your misuse of our products or services.

  • Your violation of applicable laws.

31. Governing Law

These Terms & Conditions shall be interpreted and governed by the applicable laws of the jurisdiction in which RayyanGems operates, unless applicable law requires otherwise.

Any dispute arising from these Terms & Conditions or your use of our website will be subject to the jurisdiction of the appropriate courts or legal authorities, subject to applicable consumer protection and other mandatory laws.

32. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remaining provisions will continue to remain in full force and effect.

33. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Refund Policy, and other applicable policies or notices published on our website, constitute the agreement between you and RayyanGems regarding your use of our website and services, unless otherwise expressly stated.

34. No Waiver

If RayyanGems does not immediately enforce a provision of these Terms & Conditions, this does not mean that we waive our right to enforce that provision in the future.

Any waiver must be expressly provided by RayyanGems.

35. Contact Us

If you have questions about these Terms & Conditions, our products, orders, or policies, please contact RayyanGems through the contact information provided on our website.

RayyanGems
Website: rayyangems.com

For questions concerning a specific order, please include your order number and relevant details so that we can assist you efficiently.

36. Agreement

By accessing and using the RayyanGems website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these terms, please discontinue use of the website and do not place an order.